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Forum Discussion

Starrman03's avatar
Starrman03
Aspirant
Jul 21, 2018

CM500 losing internet connection and upload/download amber

Hi there,    My CM500 intermitantly loses internet connection quite often (Sometimes 5+ a day, sometimes for up to 4+ hours before it decides to work again) . The upload and download will go ambe...
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jul 25, 2018

I see alot of T3 timeouts this suggests it could be a line issue with the ISP I would have them send out a tech and check the lines inside and outside the home.

 

DarrenM

  • Starrman03's avatar
    Starrman03
    Aspirant
    Jul 25, 2018
    Unfortunately I have. When they came out they tested the line and said everything was good. The problem is intermittent, so I'm wondering if that's why they didn't find anything.
    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Jul 25, 2018

      also, your Upstream power very high. If you additional splitter, please remove check the connections.

       

      You need upstream powers to be around mid-40s and yours is above 50. 

      • Starrman03's avatar
        Starrman03
        Aspirant
        Jul 25, 2018

        It is plugged directly into an outlet.