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Forum Discussion
CM500 losing internet connection and upload/download amber
Hi there,
My CM500 intermitantly loses internet connection quite often (Sometimes 5+ a day, sometimes for up to 4+ hours before it decides to work again) . The upload and download will go ambe...
Unfortunately I have. When they came out they tested the line and said everything was good. The problem is intermittent, so I'm wondering if that's why they didn't find anything.
also, your Upstream power very high. If you additional splitter, please remove check the connections.
You need upstream powers to be around mid-40s and yours is above 50.
It is plugged directly into an outlet.
ok, if the outlet is directly connected to an outside line, then you need ISP to "reduce the Attentuation on the upstream path" to bring upstream power levels to manageable level.
Okay, thanks. I will give them a call.