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Forum Discussion
chellesmeow
Mar 02, 2017Aspirant
cm500 modem connects to ethernet on computer but cannot connect through router
Hi, I just bought a CM500 modem to replace an outdated surfboard. I can connect if I use the ethernet port on my computer but when i try to connect to my router (and then connect the router to the et...
DarrenM
Mar 03, 2017Sr. NETGEAR Moderator
Hello chellesmeow
Have you tried to factory reset the router since you swapped out modems?
DarrenM