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Forum Discussion
ragerDuane
Jan 24, 2021Guide
CM500 Modem keeps dropping internet, then reconnecting eventually
I used to use my CM500 modem with R6700v3 router with Vyve Broadband at my old address. I never had any significant internet issues. I moved to a new location and got service with Sparklight. Everyth...
- Jan 25, 2021
Check you line for amplifiers, attenuators, or splitters. remove them if you have them. check the line for damage, kinks, cheap/old/bad/loose connectors.
Reason is your power levels are out of spec. They're to low and they should only be 3.5dbmv from each other. You're going from -11.2 dbmv (with errors) to -0.1dbmv. so 11.1dbmv difference. couple that with the logs and theres issues with the line.
if you checking your side of things doesnt help, then the isp needs to check that.
ragerDuane
Jan 24, 2021Guide
Here is the post-power cycle event log.