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CM500 poor connection
Hey all, I’ve been having issues recently with my internet speeds. I should be getting 250/25(down/up), however most of the time it’s more like 75-100/10-15. I have the CM500 modem which is used with ...
You're still having issues. You're power levels are to high, you snr (signal to noise ratio) is to low, and you've got way to many errors.
They need to check your line and not just your neighbors. Or they bumped something when they adjusted it. You've at least got the channels locked but with a horrible signal.
Okay so turns out my neighbors also have Xfinity and were having issues, they called them and had a technician come out, and check everything. The tech said it was for sure a tap issue and not anything in the house. Which normally would be fantastic news.. However, I am still having super slow internet speeds. Granted, they are better than the before sub 1 mbps, they are still sub 10 mbps. I should be getting 250 mbps. Attached is my modem's cable connection page after the tech has come out.
You're still having issues. You're power levels are to high, you snr (signal to noise ratio) is to low, and you've got way to many errors.
They need to check your line and not just your neighbors. Or they bumped something when they adjusted it. You've at least got the channels locked but with a horrible signal.