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Forum Discussion
Cm500 poor modem speed grey health
I keep having poor modem speed and intermittent dropping everyday. Internet provider has done everything on their end—even multiple times just to check. They are saying the modem is “grey health”. I’v...
Never heard of "grey life"
Do you have a screen snip of the modems cable connection page and event logs?
Start with removing any amplifiers, signal attenuators, or splitters from the coax.
From there check the line for kinks, damage, moisture in the line.
Check the connectors for improperly made ends, foil touching the copper coax line, bad/old/cheap connectors, or corroded connections. Replace them if you do.
If you can, simply connect the modem right where the coax comes into the home. This prevents wiring in the home from being the issue. And some ISP’s charge if the wiring issue is in the home. So this helps prevent this.