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Forum Discussion
jay71787
Mar 21, 2021Aspirant
Cm500 speeds low
Hi everyone. I have spectrum 400 mbps. Unfortunately my speeds are only 100. Spectrum tested their lines and it should be getting 400. Even if I plug my computer directly into the modem I only get 2...
plemans
Mar 21, 2021Guru - Experienced User
so if the computer is hardwired to the modem, you got 250mbps.
But if the router is connected, you're only getting 100mbps?
that implies that the router is whats slowing your speeds from the 250mbps to the 100mbps. And not the modem.
You can work on getting your speeds from the 250mbps to 400mbps over the direct connection.
do you have a screen snip of the modem cable connections page and the event logs from the modem?
- jay71787Mar 21, 2021AspirantHow do I get to the modem page?
I tried 192.168 but that's the router page.
Also the linksys app speed test shows 400 mbps- plemansMar 21, 2021Guru - Experienced User
jay71787 wrote:
Also the linksys app speed test shows 400 mbpsSo the linksys speedtest is showing 400?
That indicates the modem and the router are getting full speed.
How are testing this?
What device are you using?
What website?
Are you testing hardwired? Wireless? (2.4ghz or 5ghz)
- jay71787Mar 21, 2021AspirantThis is what I don't get. If I plug my laptop into the router I get 100. But if I go into the linksys app which also uses speed test.net they show 400. Not sure how or why.
Hardwired into the modem is 250
Hardwired into router is about 110
Wireless is around 100
I used speed test.net
It shows the wifi has 5g