CM500 upstream and downstream lights are solid amber

Question

Both upstream and downstream lights are solid amber

Mikerod72 · Answer

plemans · Answer

If you read the manual, it shows solid amber means that one channel has been locked.

That's what your screen snip shows as well.

Are you having issues?

If so, more details help.

https://www.netgear.com/support/product/CM500.aspx

Mikerod72 · Answer

I did in fact read that, both lights had been green and then one day they turned amber. I didn't know if only one channel being locked was a concern which is why I posted the question in the forum. Was just trying to get ahead of any potential issues.

plemans · Answer

A couple things i'd do first.1. remove all splitters, amplifiers, attenuators from your line. Checked to make sure the coax lines aren't kinked, damanged, poor connectors, or loose.&nbsp;2. Preferrably just move the modem to right where the coax enters the home.&nbsp;Then try it.&nbsp;If you're still only locking 1 channel. I'd contact your isp. The 1 line signal looks good but the cm500 is a 16x4 device. Maybe they need to reprovision it or check your line.&nbsp;

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CM500 upstream and downstream lights are solid amber

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