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Forum Discussion
Jackhayes35
Aug 17, 2021Tutor
Cm500
My Ethernet cable will not connect any reason y I’ve done all the necessary steps to sign up my modem. I have it set up to my XBox is that why?
plemans
Aug 17, 2021Guru - Experienced User
What router do you have connected to the cm500?
For most home installations, it should go:
modem----->router---->devices
Unless you only have intentions of using a single device.
- Jackhayes35Aug 17, 2021TutorAs of now it’s my modem into my computer
- plemansAug 17, 2021Guru - Experienced User
did you power off the modem and computer. Then power on the modem and give it a couple minutes. then power on the computer?
did you get the modem activated by your ISP?
- Jackhayes35Aug 17, 2021TutorNo I activated it on my own!