NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Cm500
My Ethernet cable will not connect any reason y I’ve done all the necessary steps to sign up my modem. I have it set up to my XBox is that why?
What router do you have connected to the cm500?
For most home installations, it should go:
modem----->router---->devices
Unless you only have intentions of using a single device.
As of now it’s my modem into my computer
did you power off the modem and computer. Then power on the modem and give it a couple minutes. then power on the computer?
did you get the modem activated by your ISP?
- No I activated it on my own!
do you have a screen snip of the cable connections page and event logs?
- My internet works on the computer but will not on my Xbox
the ISP only assigns 1 public IP address. when your computer connects to it, it gets assigned that address.
When you want to switch it to the xbox, you'd need to power off the modem for a couple minutes and then power it back on with nothing connected. Then connect the xbox.
I've seen some isp's take 10-30 minutes to reassign the IP address. most its just the 2 minutes but some take longer.
Probably worth it to invest in a router so you can connect both devices.
Even a cheap router would do the job if you've only got 2 hardwired in devices.