NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
maniacmusicman1
Jun 02, 2022Aspirant
cm500
I have a cm500 modem and wndr3400v3 router. Several times a week, the dns drops and I have to reset the modem and router to reconnect. I cannot find a solution except to replace my equipment to ano...
maniacmusicman1
Jun 02, 2022Aspirant
I purchased the modem and router 2 years ago and purchased the 10/100 router because the built in cat is only 10/100. (lan, not wireless) No use in purchasing something faster. I believe it is the modem that loses dns connection, although I reset the router as well. So, what everyone is saying, I did buy garbage equipment. There should be no reason that I should lose dns connection no matter what the speed. My internet plan is only at 50. I am evaluating buying a pci ex 100/1000 network adapter and a new modem and router. Just wanted to see if there was a fix. Obviously not. Never again netgear. I also had the signal evaluated by the network provider. How else would the provider explain trash equipment?
- FURRYe38Jun 02, 2022Guru - Experienced User
Before placing blame or false claims on bad equipment, I'd have the ISP check the coax signal line up to the modem. Though your power is moderately in spec, is kind low. And you have some correct and uncorrectables. They should most be all zeros.
Some checking on the coax line for good quality coax, splitters and bad jacks can cause problems for ANY modem. Even your next one. So do your self a favor first and make sure and have the ISP make sure the signal up to the modem is of good quality and working well.
If it's garbage IN, you'll get garbage out on ANY Modem.
I've had several NG modems and all have worked well. Even a CM700.
Do a bit more checking on the ISP side and cabling before claiming it's a equipment problem. Otherwise, even your next purchase may see problems as well.
Good Luck.
- michaelkenwardJun 02, 2022Guru - Experienced User
maniacmusicman1 wrote:
I believe it is the modem that loses dns connection, although I reset the router as well.
What actually happens when you experience this?
How do you know that the modem "loses dns connection". There isn't a "DNS light" on the things to tell you that.
If this is a reference to "Dynamic DNS", rather than the ISP's Domain Name Server, which one and what are you using it for?
So, what are the symptoms an what does happens to the LEDs on the devices?
I am evaluating buying a pci ex 100/1000 network adapter and a new modem and router.That will do nothing for your Internet speed.
Just wanted to see if there was a fix.
You haven't provided enough information for anyone to begin to diagnose what is happening and what any "fix" might be.
We don't even know such basic detail as the firmware version on your router.let alone what makes you think that it has something to do with DNS.
- maniacmusicman1Jun 02, 2022Aspirant
Obviously, you haven't read the previous posts concerning this matter.... you must work for netgear. lol
I believe it is the modem that loses dns connection, although I reset the router as well.
What actually happens when you experience this?
How do you know that the modem "loses dns connection". There isn't a "DNS light" on the things to tell you that.
If this is a reference to "Dynamic DNS", rather than the ISP's Domain Name Server, which one and what are you using it for?
So, what are the symptoms an what does happens to the LEDs on the devices?
I am evaluating buying a pci ex 100/1000 network adapter and a new modem and router.That will do nothing for your Internet speed.
Just wanted to see if there was a fix.You haven't provided enough information for anyone to begin to diagnose what is happening and what any "fix" might be.
We don't even know such basic detail as the firmware version on your router.let alone what makes you think that it has something to do with DNS.
- michaelkenwardJun 02, 2022Guru - Experienced User
maniacmusicman1 wrote:
Obviously, you haven't read the previous posts concerning this matter.... you must work for netgear. lol
I believe it is the modem that loses dns connection, although I reset the router as well.
Sadly, that does not answer most, if any, of the questions you have been asked.
Never trust anyone who says "I believe".
I know that evidence beats belief in efforts to troubleshoot problems.
This applies regardless of which brand of hardware or Internet service provider you use.
You might also like to read the bit at the bottom of my messages where it says
Just another user.
Feel free to carry on with your tirades. I was working on the principle that you were here seeking help with a network problem. My mistake.