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Forum Discussion
CM500v and Optimum
Can someone PLEASE once and for all tell me if Netgear CM500v works on ALL Optimum services? Like others that have posted the CM500v works on internet/cable/WiFi but I get no dial tone for voice. On...
Hi Furrye38 and thank you for your response. Please see the below and please see my responses to your questions in BOLD .
I have wireless phones. I have tried both plugging the cord directly into phone and directly into the wall phone jack and still not phone service. Only phone 2 on the modem blinks green even when that jack is empty. We moved the cord to phone 2 line and the tech provisioned it to phone 2 it still blinks green and yet no phone service.
You said, "Please post a copy and paste of the modems connection status page." where do I find this connection status page?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Several techs at Optimum took me through checking the signal and provisions. Still no voice
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
NONE
Be sure your using good quality RG6 coax cable up to the modem.
It seems to be a good cable as it is the same cable that was used with the Arris
Be sure to power OFF the modem for 1 minute them back ON.
We did that several times during trouble shooting provisions
Using a web browser and wired PC connected to the modem or thru a wireless router thats connected to the modem, open the following in the web browser:
192.168.100.1
Under the Basic tab you should see Connection Status button, select it.
Hi Furrye38,
Here is what it says:
Hi Furrye38,
is this what you are seeking?
Voice Status
MTA Provision Status Rejected MTA MAC Address 28:80:88:ba:52:29 MTA Telephony Line1 Status Disabled MTA Telephony Line2 Status Disabled MTA Line1 HD Audio Status Enabled MTA Line2 HD Audio Status Enabled