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Forum Discussion
CM500V and Synology RT2600ac: no internet
Comcast/xfinity is my ISP. In August I replaced the comcast combo modem/router with a Netgear CM500V modem and a Synology RT2600ac router, with another Synology MR2200ac router downstream to extend t...
I've replaced the cables multiple times just to rule it out. I can't have the modem right at the cable entrance, and because I'm consistently getting such a strong internet signal direct from the modem, I don't think it's a connection or signal issue.
An update: I got a modem/router from Xfinity this morning. Both wired and wifi connections work fine. I changed the configuration on the Synology router so it is a WAP only, and it works fine, again solid internet connection via both wifi or ethernet (and wifi from Synology as WAP is set as unique, to clarify that network connection is coming from that router).
I then set the Xfinity modem/router up in bridge mode, so it acts more like a modem only. I put the Synology router back into router mode, and the internet connection is fine via ethernet/wifi connections through the Synology.
This sounds to me like the problem is with the Netgear modem, but I still don't understand what the problem is. I can live with this setup (keeping and using the Xfinity hardware), but not my first choice.
Note that I contacted Synology tech support as well, and they agreed with the conclusion: there is some issue with the Netgear router. I've just slightly exceeded the 90 day warranty; will Netgear stand by this prodcut and issue a replacement? netgear
- If it's a new device the warranty should be a year. But you'd need too go through support. This is the community forum.
Click mynetgear at the top. Register an account and then your device. From there you can contact support
