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Forum Discussion
CM500V Cable Modem Intermittently Loses Connection on Xfinity Network
Within the last few days of late May and early June 2020, my internet connection has randomly dropped and not recovered until the modem was power cycled. Upon each instance of the connection failure...
Have the ISP check the signal and line quality UP to the modem.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
Hello Furrye38,
Thanks for your response.
Have the ISP check the signal and line quality UP to the modem.
--This has been performed already with Xfinity. Although some changes were made to the bandwidth and signaling, the problem continues to happen.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.--A splitter is needed, as there are not extra drops available that can connect just the modem.
--Currently waiting for next failure to determine if power levels are out of spec for either up or downstream connections.
Be sure your using good quality RG6 coax cable up to the modem.--RG6 cables were provided by Xfinity.
Be sure to power OFF the modem for 1 minute them back ON.--This has been performed already with Xfinity.