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Forum Discussion

RogerSC's avatar
RogerSC
Virtuoso
Apr 06, 2018

CM500V reverts to default password?

I have recently gotten a CM500V cable modem with Comcast as my ISP. As usual, I reset modem the password to a new password and tested to make sure that I could log in using the new password. And then...
Firmware
Troubleshooting
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Apr 10, 2018

It could be from comcast since they control the release and revisions in the firmware.

 

DarrenM

RogerSC's avatar
RogerSC
Virtuoso
Apr 10, 2018
DarrenM wrote:

It could be from comcast since they control the release and revisions in the firmware.

 

DarrenM

Yes, that's what occurred to me as well. Hasn't done this for about 3 days, since I opened a ticket with Netgear. So whatever it was seems to have stopped. I'm going to close the Netgear case and call it a day.