NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
CM500V used to work with voice, does not after moving
Hello all, I have a CM500V which worked just fine for both internet and phone (voice) until we moved. The previous service provider was Xfinity / Comcast. The new service provider is also Xfinit...
So sounds like for people experiening this, users should reach out to NG support first and get help.
Glad they got it working. Please mark your thread and solved so others will know.
Enjoy. :smileywink:
MTA MAC is already burned into the device and cannot be changed or modified.
I dont think there is any problem with MTA MAC.
the problem here is Comcast still has your old account open. They need to COMPLETELY REMOVE the Modem from your OLD ACCOUNT and then REPROVISION the modem in new account. It looks like ONLY DATA provisioning was removed and VOICE PROVISIONING was not removed from the old account.
Thank you, vkdelta Appreciate the info.
I had spoken with the supervisor (Jonah) of the Xfinity technician who was at our home last week. He was the one who suggested I contact Netgear, and then get back to him. Jonah gave me his direct line to call him back on when I got any feedback. As an interim update, I have two calls in to Jonah so far (one yesterday, one today). No response so far. After I speak with him and relay your information hopefully this thing will be resolved. I'll share whatever I learn as we move forward, as I'm sure you'll want to know for the future as well.
Thank you again.