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Solved
CM500V Voice doesn't work with Xfinity
Hi, I changed to Xfinity a month ago. It came with the Xfinity modem which worked fine. I purchased the CM500V, switched from the Xfinity modem, called Xfinity and had them change everything over....
OP here...I called Xfinity and they hadn't activated voice. They did and it works now. I guess I should have just called them first, but I dread calling cable companies. To their defense, calling them wasn't that bad. Good expereince and I'm all set now.
BobModem, I am having the same problem. Purchased same type of device recently as you--returb from Amazon. Have been a subscriber for years with a working setup but wanted to quit leasing Comcast equipment. I can't even get the Comcast techs to activate the device for voice. (They did so for Internet.)
More info: Another tech I just talked to said that there is a difference between Comcast residential (aka Xfinity) and Business. I have Business service. With Business, bring-your-own voice modems are not allowed.