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Forum Discussion
CM500V Which lights should be lit when configured correctly
Brand new last week. xFinity claims that the modem is correctly configured on their end. Internet works fine. Question - should the two bottom phone LED's be lit up or do they only light up when ...
your voice line is not provisioned by xfinity.(if you have purchased it).
you need to call them and ask for right boot file.
this is assuming you have purchased correct service from xfinity.
After three phone calls and two chat sessions I finally got to an Xfinity person who knew what he were doing. He immediately realized the line was not provisioned and fixed it. The other four people couldn’t figure it out.
