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Forum Discussion
Solved
CM500V with Comcast - other Comcast landline callers cannot hear me when calling landline phone
I am one of a large number of people having a Comcast phone issue (caller cannot hear me) and the issue appears to be Netgear modem related so I would imagine that Netgear would help to resolve this ...
The steps below resolved the problem for me.
The problem has been resolved for several months and has not returned.
- browse to https://connect.xfinity.com/voice/settings/callforwarding
- login (if needed; perhaps re-browse to the address above thereafter)
- remove all numbers except 'home phone'
- disable 'home phone'
- enable 'home phone'
- perhaps remove 'selective call forwarding' numbers (?)
I did not test right-after doing this... I tested 1-2 weeks later (at which point it worked as expected). Therefore I am not certain that this is the fix but I have had a ticket open with Netgear for several months (nothing has been done) and no one has offered other solutions.
netgear customer support at it's finest...
NETGEAR Support
2020-12-29 0:40:58
Dear Scott, Good day! We are still looking into this issue. We hope to fix this issue in our next update. We really appreciate your patience and co-operation. Thank you again for your letting us know about this issue, as this will help us improve our products. Have a great day! Regards, Praveen Netgear
then 1-2 days later...
This case has already been closed, please log a new support request if you require further help.
in total, i provided 8 responses to the netgear customer support rep over 1.5 months and out of nowhere the ticket was closed.
now, the problem has been resolved for 2 weeks; however, since it appears that netgear has done nothing to resolve the problem and i did perform a change on comcast's end (the ISP) i wanted netgear to continue to investigate for others that have this problem (again, according to the comcast forum [mentioned in a previous post above]).
the change that i made on comcast's end was to log into my comcast account and remove all numbers being forwarded to including disabling the home number, saving, re-enabling the home number, saving. i did not test to see if this issue was resolved right after i made this change, so when i realized that this problem was resolved i didn't know if it was resolved because of a netgear change or the comcast change.
one person on the comcast forum said that this comcast change resolved the problem for a local comcast number but not a long-distance comcast number.
i don't plan to re-open a ticket with netgear... unless people think that i should. let me know.
it would be wise to keep in contact with NG support. Theres nothing we can do to help you out here in the forums.
Good Luck.