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Forum Discussion

elewis566's avatar
elewis566
Aspirant
May 19, 2021

CM600 and Suddenlink tap issues?

Here is a screen shot of the latest Cable Connection info. This was an hour after it rebooted. I have had 2 techs come out and re-terminate all the lines. One actually went to the Tap and checked th...
elewis566's avatar
elewis566
Aspirant
May 19, 2021

In case the image doesn't load.

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel645000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnableBPI+
IP Provisioning ModeHonor MDDAPM
 

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM25616645000000 Hz8.2 dBmV36.8 dB12593210
2LockedQAM2561555000000 Hz8.4 dBmV37.0 dB21813775
3LockedQAM2562561000000 Hz9.1 dBmV37.0 dB22593718
4LockedQAM2563567000000 Hz8.8 dBmV37.1 dB21273796
5LockedQAM2564573000000 Hz8.9 dBmV37.0 dB18353902
6LockedQAM25611615000000 Hz9.0 dBmV37.0 dB526322194
7LockedQAM25612621000000 Hz8.2 dBmV36.8 dB16673118
8LockedQAM25613627000000 Hz9.4 dBmV36.9 dB17103481
9LockedQAM25614633000000 Hz9.5 dBmV36.9 dB16543499
10LockedQAM25617651000000 Hz6.7 dBmV36.3 dB17013766
11LockedQAM25618657000000 Hz7.2 dBmV36.3 dB17793682
12LockedQAM25619663000000 Hz6.7 dBmV36.0 dB18173672
13LockedQAM25620669000000 Hz6.5 dBmV36.1 dB17893716
14LockedQAM25621675000000 Hz6.7 dBmV35.8 dB13483691
15LockedQAM25622681000000 Hz7.0 dBmV36.3 dB11943081
16LockedQAM25623687000000 Hz7.1 dBmV36.2 dB11512951
17LockedQAM25624693000000 Hz6.9 dBmV36.2 dB00
18LockedQAM25625699000000 Hz7.2 dBmV36.2 dB00
19LockedQAM25626705000000 Hz6.8 dBmV35.9 dB00
20LockedQAM25627711000000 Hz7.0 dBmV36.1 dB00
21LockedQAM25628717000000 Hz6.6 dBmV35.7 dB00
22LockedQAM25629723000000 Hz6.8 dBmV36.0 dB00
23LockedQAM25630729000000 Hz5.9 dBmV35.7 dB00
24LockedQAM25631735000000 Hz5.5 dBmV35.9 dB00
 

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA242560 Ksym/sec21400000 Hz50.0 dBmV
2LockedATDMA215120 Ksym/sec37500000 Hz47.5 dBmV
3LockedATDMA225120 Ksym/sec30700000 Hz46.8 dBmV
4LockedATDMA232560 Ksym/sec25000000 Hz48.0 dBmV
5Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
  • plemans's avatar
    plemans
    Guru - Experienced User
    May 19, 2021

    So you've got errors in your line. The techs have said theirs errors in your line. The neighbors are all having issues. 

    this really seems to be an ISP issue and not a modem issue. 

    • elewis566's avatar
      elewis566
      Aspirant
      May 19, 2021

      I agree. They keep telling everyone that it is our equipment. I have another tech coming tomorrow. 

      Just had another outage. Here are the logs during that outage.

       

      2021-05-19, 10:24:37

      Notice (6)

      TLV-11 - unrecognized OID;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

      2021-05-19, 10:24:36

      Warning (5)

      DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

      2021-05-19, 10:24:36

      Error (4)

      Primary address failed, secondary active;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

      2021-05-19, 10:24:31

      Critical (3)

      DHCP failed - RS sent, no RA received;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.0;CM-VER=3.0;

      2021-05-19, 10:24:14

      Notice (6)

      Honoring MDD; IP provisioning mode = APM

      2021-05-19, 10:24:02

      Critical (3)

      Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;

      2021-05-19, 10:19:48

      Critical (3)

      Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;