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Forum Discussion
CM600 and Suddenlink tap issues?
Here is a screen shot of the latest Cable Connection info. This was an hour after it rebooted. I have had 2 techs come out and re-terminate all the lines. One actually went to the Tap and checked th...
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| Frequency start Value | |
| This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect. | |
|
Startup Procedure
| Procedure | Status | Comment |
| Acquire Downstream Channel | 645000000 Hz | Locked |
| Connectivity State | OK | Operational |
| Boot State | OK | Operational |
| Security | Enable | BPI+ |
| IP Provisioning Mode | Honor MDD | APM |
<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables |
| 1 | Locked | QAM256 | 16 | 645000000 Hz | 8.2 dBmV | 36.8 dB | 1259 | 3210 |
| 2 | Locked | QAM256 | 1 | 555000000 Hz | 8.4 dBmV | 37.0 dB | 2181 | 3775 |
| 3 | Locked | QAM256 | 2 | 561000000 Hz | 9.1 dBmV | 37.0 dB | 2259 | 3718 |
| 4 | Locked | QAM256 | 3 | 567000000 Hz | 8.8 dBmV | 37.1 dB | 2127 | 3796 |
| 5 | Locked | QAM256 | 4 | 573000000 Hz | 8.9 dBmV | 37.0 dB | 1835 | 3902 |
| 6 | Locked | QAM256 | 11 | 615000000 Hz | 9.0 dBmV | 37.0 dB | 5263 | 22194 |
| 7 | Locked | QAM256 | 12 | 621000000 Hz | 8.2 dBmV | 36.8 dB | 1667 | 3118 |
| 8 | Locked | QAM256 | 13 | 627000000 Hz | 9.4 dBmV | 36.9 dB | 1710 | 3481 |
| 9 | Locked | QAM256 | 14 | 633000000 Hz | 9.5 dBmV | 36.9 dB | 1654 | 3499 |
| 10 | Locked | QAM256 | 17 | 651000000 Hz | 6.7 dBmV | 36.3 dB | 1701 | 3766 |
| 11 | Locked | QAM256 | 18 | 657000000 Hz | 7.2 dBmV | 36.3 dB | 1779 | 3682 |
| 12 | Locked | QAM256 | 19 | 663000000 Hz | 6.7 dBmV | 36.0 dB | 1817 | 3672 |
| 13 | Locked | QAM256 | 20 | 669000000 Hz | 6.5 dBmV | 36.1 dB | 1789 | 3716 |
| 14 | Locked | QAM256 | 21 | 675000000 Hz | 6.7 dBmV | 35.8 dB | 1348 | 3691 |
| 15 | Locked | QAM256 | 22 | 681000000 Hz | 7.0 dBmV | 36.3 dB | 1194 | 3081 |
| 16 | Locked | QAM256 | 23 | 687000000 Hz | 7.1 dBmV | 36.2 dB | 1151 | 2951 |
| 17 | Locked | QAM256 | 24 | 693000000 Hz | 6.9 dBmV | 36.2 dB | 0 | 0 |
| 18 | Locked | QAM256 | 25 | 699000000 Hz | 7.2 dBmV | 36.2 dB | 0 | 0 |
| 19 | Locked | QAM256 | 26 | 705000000 Hz | 6.8 dBmV | 35.9 dB | 0 | 0 |
| 20 | Locked | QAM256 | 27 | 711000000 Hz | 7.0 dBmV | 36.1 dB | 0 | 0 |
| 21 | Locked | QAM256 | 28 | 717000000 Hz | 6.6 dBmV | 35.7 dB | 0 | 0 |
| 22 | Locked | QAM256 | 29 | 723000000 Hz | 6.8 dBmV | 36.0 dB | 0 | 0 |
| 23 | Locked | QAM256 | 30 | 729000000 Hz | 5.9 dBmV | 35.7 dB | 0 | 0 |
| 24 | Locked | QAM256 | 31 | 735000000 Hz | 5.5 dBmV | 35.9 dB | 0 | 0 |
<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power |
| 1 | Locked | ATDMA | 24 | 2560 Ksym/sec | 21400000 Hz | 50.0 dBmV |
| 2 | Locked | ATDMA | 21 | 5120 Ksym/sec | 37500000 Hz | 47.5 dBmV |
| 3 | Locked | ATDMA | 22 | 5120 Ksym/sec | 30700000 Hz | 46.8 dBmV |
| 4 | Locked | ATDMA | 23 | 2560 Ksym/sec | 25000000 Hz | 48.0 dBmV |
| 5 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
| 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
So you've got errors in your line. The techs have said theirs errors in your line. The neighbors are all having issues.
this really seems to be an ISP issue and not a modem issue.
I agree. They keep telling everyone that it is our equipment. I have another tech coming tomorrow.
Just had another outage. Here are the logs during that outage.
2021-05-19, 10:24:37
Notice (6)
TLV-11 - unrecognized OID;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:36
Warning (5)
DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:36
Error (4)
Primary address failed, secondary active;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:24:31
Critical (3)
DHCP failed - RS sent, no RA received;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.0;CM-VER=3.0;
2021-05-19, 10:24:14
Notice (6)
Honoring MDD; IP provisioning mode = APM
2021-05-19, 10:24:02
Critical (3)
Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;
2021-05-19, 10:19:48
Critical (3)
Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0;