NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM600 and Suddenlink tap issues?
Here is a screen shot of the latest Cable Connection info. This was an hour after it rebooted. I have had 2 techs come out and re-terminate all the lines. One actually went to the Tap and checked th...
So you've got errors in your line. The techs have said theirs errors in your line. The neighbors are all having issues.
this really seems to be an ISP issue and not a modem issue.
I agree. They keep telling everyone that it is our equipment. I have another tech coming tomorrow.
Just had another outage. Here are the logs during that outage.
2021-05-19, 10:24:37 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0; |
2021-05-19, 10:24:36 | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0; |
2021-05-19, 10:24:36 | Error (4) | Primary address failed, secondary active;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0; |
2021-05-19, 10:24:31 | Critical (3) | DHCP failed - RS sent, no RA received;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.0;CM-VER=3.0; |
2021-05-19, 10:24:14 | Notice (6) | Honoring MDD; IP provisioning mode = APM |
2021-05-19, 10:24:02 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0; |
2021-05-19, 10:19:48 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=08:36:c9:bf:a2:a8;CMTS-MAC=00:01:5c:b4:c8:4b;CM-QOS=1.1;CM-VER=3.0; |