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CM600 and Suddenlink
I recently upgraded from an Arris SB6190 afte learning about the puma 6 issues while dealing with some inconsistent connectivity with my cable internet. Those connectivity issues resolved themselves ...
turns out the initial Suddenlink rep did not properly provision the CM600 with the 400mbps speed under my plan.
I am getting 400mbps now. Thanks for your help guys! I've learned a lot
Like FURRYe38 said, I'd check with the ISP on provisioning.
Its also a bit of going from a 32x8 (arris) modem to a 24x8 (netgear) modem.
that being said, you should hit faster than you are on the CM600.
You said the connectivity issues with the arris had fixed themselves? As much as I like netgear products, arris makes a pretty decent modem.
since you've got both devices, you could test them using dslreports modem testing. It works pretty well for showing issues. They have a specific puma6 test to check devices and see if firmware fixes helped.
http://www.dslreports.com/tools/puma6
The DSL report test confirms this SB6190 has the puma 6 latency issue. we've been having the intermittent connectivity issue with it since we got it. But 400mbps with periodic connectivity issues is almost better than 20mbps.
What specifically should I be asking suddenlink when I get them on the phone? I want to be as clear with them as possible, since a lot of their phone support staff seem to be not the most proficient at their jobs.
We also have a bear fence, whose wire I just noticed is run parallel to the coaxial cable. Turning the bear fence off increases the signal level by about .1 dB so it doesn't appear like it's a major issue, but I will also re-run the coax cable at least 12 inches away from that wire just to be safe. The coax cable is quad shielded but better safe than sorry.
marshallll wrote:What specifically should I be asking suddenlink when I get them on the phone? I want to be as clear with them as possible, since a lot of their phone support staff seem to be not the most proficient at their jobs.
I would see if they could re-provision it. I've had the wrong provisioning sent to a modem before. if they reprovision and you're still getting the slowed speeds, I'd open a support case/rma case with netgear. maybe it is a bad modem. You get free 90 days of support from purchase date.
Just don't google the # though, you'll get scam/con sites.
click mynetgear at the top, register an account and your device, and use that route to contact support.
Be sure your using good quality RG6 coax abling.
Have them make sure the FW on the CM600 is up to date. Some ISPs won't update FW on user owned modems. Talk to them about this.
Have them check the signals on the line up to the modem. Might have a tech come onsite if possible.
Try another CM600 modem to see if this happens with another modem. Possible that currnet modem could be faulty.
turns out the initial Suddenlink rep did not properly provision the CM600 with the 400mbps speed under my plan.
I am getting 400mbps now. Thanks for your help guys! I've learned a lot- Glad to hear you got it working properly! Let us know if you have further issues.
If you mark it as solved, it'll help the next person with this issue.
