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Forum Discussion
pshirt
Feb 05, 2016Aspirant
CM600 cable modem failing after large downloads
Hi- I'm using a CM600 modem with a WNDR-3700v4 router. Recently, the cable modem has started behaving very oddly after downloading large files (1GB or so seems to be the trigger point). Afte...
- Feb 15, 2016
The modem has been replaced and the issue has disappeared. Yay warranty.
DarrenM
Feb 09, 2016Sr. NETGEAR Moderator
Hello pshirt
you could try to factory reset the modem also you may want to try and connect a PC directly to the modem and download a large test file and see if the same thing happens when its not connected to the router to make sure its the modem having the issue and not some strange conflict between the 2 devices.
DarrenM
- DarrenMFeb 10, 2016Sr. NETGEAR ModeratorAlso if you could can you what the MSO and power status is plus what firmware version the modem is on. you should be able to see this when you go to 192.168.0.1 in your web browser. DarrenM
- pshirtFeb 10, 2016Aspirant
OK. I hit up 192.168.100.1 and it says:
Hardware Version
1.01B
Firmware Version
V1.01.05
I'm not sure what you mean by MSO and power status.
- DarrenMFeb 10, 2016Sr. NETGEAR Moderator
Pshirt
It is in the same location you just need to select the Cable Connection button and if you could screen shot that page we can investigate the issue.
DarrenM