Forum Discussion

Aspirant

Feb 05, 2016

Solved

CM600 cable modem failing after large downloads

Hi- I'm using a CM600 modem with a WNDR-3700v4 router. Recently, the cable modem has started behaving very oddly after downloading large files (1GB or so seems to be the trigger point). Afte...

Troubleshooting

pshirt
Feb 15, 2016
The modem has been replaced and the issue has disappeared. Yay warranty.

DarrenM

Sr. NETGEAR Moderator

Feb 09, 2016

Hello pshirt

you could try to factory reset the modem also you may want to try and connect a PC directly to the modem and download a large test file and see if the same thing happens when its not connected to the router to make sure its the modem having the issue and not some strange conflict between the 2 devices.

DarrenM

Sr. NETGEAR Moderator

Feb 10, 2016

Also if you could can you what the MSO and power status is plus what firmware version the modem is on. you should be able to see this when you go to 192.168.0.1 in your web browser. DarrenM

pshirt
Aspirant
Feb 10, 2016
OK. I hit up 192.168.100.1 and it says:

Hardware Version
1.01B

Firmware Version
V1.01.05

I'm not sure what you mean by MSO and power status.
- DarrenM
  Sr. NETGEAR Moderator
  Feb 10, 2016
  Pshirt
  
  It is in the same location you just need to select the Cable Connection button and if you could screen shot that page we can investigate the issue.
  
  DarrenM
  - pshirt
    Aspirant
    Feb 15, 2016
    The modem has been replaced and the issue has disappeared. Yay warranty.