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pshirt's avatar
pshirt
Aspirant
Feb 05, 2016
Solved

CM600 cable modem failing after large downloads

Hi-     I'm using a CM600 modem with a WNDR-3700v4 router.    Recently, the cable modem has started behaving very oddly after downloading large files (1GB or so seems to be the trigger point). Afte...
Troubleshooting
  • pshirt's avatar
    pshirt
    Feb 15, 2016

    The modem has been replaced and the issue has disappeared. Yay warranty.

DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Feb 10, 2016
Also if you could can you what the MSO and power status is plus what firmware version the modem is on. you should be able to see this when you go to 192.168.0.1 in your web browser. DarrenM
pshirt's avatar
pshirt
Aspirant
Feb 10, 2016

OK. I hit up 192.168.100.1 and it says:

 

Hardware Version

1.01B

 

Firmware Version

V1.01.05

 

I'm not sure what you mean by MSO and power status. 

  • DarrenM's avatar
    DarrenM
    Sr. NETGEAR Moderator
    Feb 10, 2016

    Pshirt 

     

    It is in the same location you just need to select the Cable Connection button and if you could screen shot that page we can investigate the issue.

     

    DarrenM

    • pshirt's avatar
      pshirt
      Aspirant
      Feb 15, 2016

      The modem has been replaced and the issue has disappeared. Yay warranty.