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ceta113's avatar
ceta113
Follower
Jul 21, 2021

CM600 Dropping internet

This is a 6 month-old modem that keeps dropping internet (multiple times a day, the internet is totally down on wifi and on ethernet). The only solution is to reboot. Comcast says there are no issues...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jul 23, 2021

Please post a copy and paste of the modems connection status page.
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853

ceta113 wrote:

This is a 6 month-old modem that keeps dropping internet (multiple times a day, the internet is totally down on wifi and on ethernet). The only solution is to reboot. Comcast says there are no issues on their end. Do I need to buy a new modem? Please help.

 

Firmware Version

V1.01.22