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Forum Discussion
CM600 firmware not upgraded by Time Warner Cable
I wanted to upgrade the existing firmware (V1.01.05) of my cable modem (CM600). Netgear website says that for Time Warner Cable (TWC) I should have V1.01.12 and that I cannot upgrade manually. I h...
I got TWO phone numbers to call for help from the TWO local TWC offices. I got NO HELP from each of the offices and NO HELP from each of the two phone numbers I called. So, I don't know what "magic" technical support numbers you may have but the two technical support numbers I called were manned by idiots who wouldn't know a modem from a router.
Hello TonyinCNY
I do not have a specific number you will have to ask the customer service rep to transfer you to the Internet support experts.
DarrenM
Hi DarrenM,
In my initial conversation with that TWC/Spectrum, they all claim they can not support modem that are user owned since they "do not have access to them". I am still waiting to hear back from L3 tech support but would like to have some information on hand prior to the call if possible.
Can you confirm if TWC/Spectrum is able to access the modem remotely to perform the firmware update?
Is this link https://kb.netgear.com/30114/ the only article to highlight the updates included in the firmware or is there anyone article which can provide other information? This seems to be a pretty serious security threat that should be resolved for owners of the unit.
Since it seems Netgear cannot update the firmware for users remotely and if TWC/Spectrum is unable too as well, is there an option to receive a new unit with updated firmware? It is obviously not smart to have a modem that needs obvious security fixes but cannot be updated.
I only purchased my unit almost one year ago and this should be an easy fix. There has to be a solutions for end users who value security of their IT networks.
Thanks!
TWC argument that they cannot access the personally owned modems is nonsense. They update THEIR equipment by sending a signal down the line to the gear. In addition, most people who own their own modem would be more than willing to physically take their modems into a TWC office so they can "have access" to it. I've never met two companies with such lousey customer service and who spew so much boolsheet.