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Forum Discussion
CM600 firmware not upgraded by Time Warner Cable
I wanted to upgrade the existing firmware (V1.01.05) of my cable modem (CM600). Netgear website says that for Time Warner Cable (TWC) I should have V1.01.12 and that I cannot upgrade manually. I h...
I just spoke with TWC support online and was also told to contact Netgear as well.
TWC told me that they do not upgrade customer owned modems as they cannot accees customer owned modems to update them. Is that true?
To my knowledge, TWC has never offered the CM600 as a leased modem only an approved modem for customers to buy. If that is true, who is the this update for if we can not use it?
If Netgear states to contact the ISP, and the ISP says to contact Netgear what is the solution? Is it possible for Netgear and TWC to speak to each other and figure out a solution for customers who own their modems?
Hi Sponger -
Sorry to hear you are in the same boat as me. But, it does give me some satisfaction that I'm not the only one who fell into this Netgear-TWC quagmire. I don't know why TWC would say they can't update our modems because they can't access them. If they can't send a signal down the line to update the firmware then I would be more than happy to bring my modem into any TWC office for a hands-on update. Seems like two companies throwing a lot of B.S. That's why I say DO NOT BUY. If Netgear will not update their equipment and their directions to get updated from our ISP doesn't work then why buy or use Netgear equipment?
I did actually talk to "advanced support" on the phone yesterday, a very nice rep I might add. The rep asked the reasons why I wanted to update the modem and I stressed to her the importance of keeping a modem upgraded for security and performance, also offering to give TWC temporary access to my modem's admin page to perform the upgrade if necessary. She asked if I was having issues with the modem and I did mention to her that every once in a while the modem would lose signal and have to be rebooted. At this point I am waiting to hear back, but I figured I would not get a reply until the work week.
Hi Sponger - you're right about the signal dropping out. That's what got me started with all this "updating" nonsense. At first, I updated my Intel, Microsoft and Dell drivers and that helped a lot in stopping the dropouts. But, I'm still having problems and wanted to finish the project by updating my new store-bought modem. That's when I found out about the firmware updating nightmare. Keep posting. You have a keener mind than I and you expressed yourself and the problem in a concise and clear manner. You've also made it to Tech Support which no one else has managed to do.
I will keep you updated once I receive a call from Time Warner ... I guess I am not that confident in a solution at this point based on everyone's response and experiences.
One more point I made to the TWC (now Spectrum I guess) if you call advanced support ...
I mentioned to the rep that to my knowledge, the Netgear CM600 was never offered as a leased modem (maybe the Netgear Mod can confirm this). If TWC claims the CM600 is a supported modem and Netgear only supplies the firmware to the ISP, then why can they not push the upgraded firmware to a supported modem? There obviously is a reason why firmware is only provided to the ISP and not the end user.