NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM600 firmware not upgraded by Time Warner Cable
I wanted to upgrade the existing firmware (V1.01.05) of my cable modem (CM600). Netgear website says that for Time Warner Cable (TWC) I should have V1.01.12 and that I cannot upgrade manually. I h...
Also, now that Charter bought TWC there is no more modem rental fee. Have you considered just using their free modem? Then any issues are theirs to resolve and you'd get firmware updates.
My sister did this recently; she had TWC in Cleveland, sold the SB6141 she bought to avoid TWC modem rental fee and picked up free modem from local Charter office.
My sister did this recently; she had TWC in Cleveland, sold the SB6141 she bought to avoid TWC modem rental fee and picked up free modem from local Charter office.
Now THAT I haven't heard about. No monthly charge for using THEIR modem? I'll get down to the local office on Monday and check that out. Thanks for the heads-up. It does seem a shame that I wasted $100 on that NETGEAR modem, though.
TonyinCNY wrote:Now THAT I haven't heard about. No monthly charge for using THEIR modem?
Yes, there are many complaints online that Charter doesn't have a separate rental fee, so there is no savings by having your own modem.
http://www.latimes.com/business/la-fi-charter-cable-modems-20151117-story.html
Old FCC chair Tom Wheeler was trying to do something about this, I doubt Ajit Pai will:
I think using their modem since you are paying for it anyways will save you some grief. If anything, if you continue to have problems they can't blame it on customer owned equipment.
You are not alone my friends, I'm in Honolulu, Hawaii.... my cm600 firmware is V1.01.05
I have tried calling as well to technical support and the answer is that they do not upgrade user purchased cable modem firmware and to contact netgear to upgrade the firmware. Who can I contact in netgear for support? Thanks in advance!
link states latest firwmare for CM600 is V1.01.12