NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CM600 firmware not upgraded by Time Warner Cable
I wanted to upgrade the existing firmware (V1.01.05) of my cable modem (CM600). Netgear website says that for Time Warner Cable (TWC) I should have V1.01.12 and that I cannot upgrade manually. I h...
You are not alone my friends, I'm in Honolulu, Hawaii.... my cm600 firmware is V1.01.05
I have tried calling as well to technical support and the answer is that they do not upgrade user purchased cable modem firmware and to contact netgear to upgrade the firmware. Who can I contact in netgear for support? Thanks in advance!
link states latest firwmare for CM600 is V1.01.12
As stated in the above comments, there is no one to contact at Netgear to get your modem firmware updated. They just don't do it. The sell these pieces of crap that quickly become obsolete AND NEVER INFORM THE CUSTOMER ABOUT THE INABILITY TO KEEP THE FIRMWARE UP TO DATE.
TonyinCNY wrote:As stated in the above comments, there is no one to contact at Netgear to get your modem firmware updated. They just don't do it. The sell these pieces of crap that quickly become obsolete AND NEVER INFORM THE CUSTOMER ABOUT THE INABILITY TO KEEP THE FIRMWARE UP TO DATE.
This has nothing to do with Netgear; it has everything to do with poor support from the ISP.
No cable modem is customer upgradable.
Example, tuesday morning at 8:58AM I emailed Cox saying can you please upgrade my modem to V1.01.12 from V1.01.06 and it was DONE at 9:16AM - so 18 minute turn around? I just feel like blaming Netgear for your ISP's poor support is misguided.
When my television breaks, I don't blame the cable company. I blame the TV manufacturer. When my car breaks, I don't blame the road or the car wash or the gas station. I blame the car manufacturer. The MANUFACTURER created and designed this product - this modem. The MOST LOGICAL place to go for firmware upgrading for ANY electronic product IS BACK TO THE MANUFACTURER. Stop trying to pass the buck and absolve yourselves from blame by saying that some third party has to update the firmware. THEY ONLY AUTHORIZE THE USE OF THE MODEM. They have nothing to do with its' design or function.
