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Forum Discussion
DocSalvage
Aug 16, 2019Aspirant
CM600 lost speed after replacing decrepit old ubee modem ?? spectrum internet
Hi folks--hoping I may get some response--this is stumping me. Excited to have a pretty new CM600 and retiring the old Ubee from Spectrum--kept having drops on a regular basis. Called Spectrum and...
- Aug 21, 2019
Contact your ISP and have them check the line signal and quality up to the modem.
Also be sure there are not coax cable line splitters in between the modem and ISP service box.
FURRYe38
Aug 21, 2019Guru - Experienced User
Contact your ISP and have them check the line signal and quality up to the modem.
Also be sure there are not coax cable line splitters in between the modem and ISP service box.
- DocSalvageAug 22, 2019Aspirant
Hi folks--thanks for the responses--I think you are correct--puzzled me about the other modem being faster until the channel issue was explained. The extra channels were actually hurting the performance based on y'alls prior reply. I'm going to take the wires apart at the box and give them a good clean and put some "magic in a bottle" on them (contact enhancer) and see if that helps. I suspect I will be getting Spectrum out here. When this setup was originally installed, the Spectrum guy had the wire hanging so low you could reach up and grab it. I called several times and no one would come fix it, so I got my come-along out and ratcheted the cable up myself and secured it. Probably didn't help any, although I was putting the pressure on the "guide wire" part of the cable. I'll post an update when I clean the cable ends--Thanks much!
- FURRYe38Aug 22, 2019Guru - Experienced User
:smileywink: