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Forum Discussion

surge50's avatar
surge50
Aspirant
Jun 22, 2017

CM600 modem help with firmware

I have Mediacom and contacted them to upgrade my firmware per Netgear website. Mediacom advised that they do not have any firmware upgrade and to contact Neatgear. Please help. 
Firmware
DarrenM's avatar
DarrenM
Sr. NETGEAR Moderator
Jun 26, 2017

Hello Surge50

 

No way to do a manual upgrade of a cable modem if a firmware update is available it would be pushed out via the ISP.

 

DarrenM

surge50's avatar
surge50
Aspirant
Jul 02, 2017

So how does Mediacom get the latest firmware so they can update my modem.  They have told me I have the latest firmware they have access to.  Frustrated for sure.  First Netgear product and not happy not getting help from either end.  Maybe my last?

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired
    Jul 06, 2017

    what FW are you on? 

    what FW are you looking for?

     

    Mediacom has FW released to them back in APRIL 2017. 

     

     Product : Mediacom RETAIL CM600-100NAS (Mediacom) RETAIL CM600-100NAS (Mediacom)

    Version Status Date of Issue       V1.01.12 Released 11-04-2017