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Forum Discussion

Aspirant

Feb 12, 2016

CM600 Rebooting

Hello, We have a CM600 modem serving our company buildilng (about 20 active workstations, 1 public web server). The modem seems to be rebooting several times per day, which brings down all inter...

Troubleshooting

Aspirant

Feb 12, 2016

More information:

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	819000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enable	BPI+
IP Provisioning Mode	Honor MDD	IPv4 only

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	122	819000000 Hz	2.4 dBmV	39.8 dB	1093052	209014
2	Locked	QAM256	121	813000000 Hz	2.5 dBmV	39.9 dB	68	134
3	Locked	QAM256	123	825000000 Hz	2.5 dBmV	39.8 dB	727811	815446
4	Locked	QAM256	124	831000000 Hz	2.2 dBmV	39.7 dB	96	163
5	Locked	QAM256	125	837000000 Hz	2.1 dBmV	39.7 dB	1009532	444922
6	Locked	QAM256	126	843000000 Hz	1.8 dBmV	39.5 dB	602790	925511
7	Locked	QAM256	127	849000000 Hz	1.8 dBmV	39.6 dB	344569	1251083
8	Locked	QAM256	128	855000000 Hz	1.7 dBmV	39.5 dB	1037790	134517
9	Locked	QAM256	129	861000000 Hz	1.7 dBmV	39.4 dB	861234	70816
10	Locked	QAM256	130	867000000 Hz	1.6 dBmV	39.4 dB	846002	61955
11	Locked	QAM256	131	873000000 Hz	1.4 dBmV	39.3 dB	796697	59534
12	Locked	QAM256	132	879000000 Hz	1.1 dBmV	39.2 dB	15525	61719
13	Locked	QAM256	133	885000000 Hz	0.7 dBmV	38.9 dB	1062145	302523
14	Locked	QAM256	134	891000000 Hz	0.2 dBmV	38.5 dB	13196	19256
15	Locked	QAM256	135	897000000 Hz	-0.1 dBmV	38.5 dB	7899	19041
16	Locked	QAM256	136	903000000 Hz	-0.5 dBmV	38.1 dB	13148	38882
17	Locked	QAM256	137	909000000 Hz	-0.4 dBmV	38.2 dB	0	0
18	Locked	QAM256	138	915000000 Hz	-0.7 dBmV	38.0 dB	0	0
19	Locked	QAM256	139	921000000 Hz	-0.9 dBmV	37.8 dB	0	0
20	Locked	QAM256	140	927000000 Hz	-1.1 dBmV	37.7 dB	0	0
21	Locked	QAM256	141	933000000 Hz	-1.2 dBmV	37.5 dB	0	0
22	Locked	QAM256	142	939000000 Hz	-1.4 dBmV	37.2 dB	0	0
23	Locked	QAM256	143	945000000 Hz	-1.2 dBmV	37.1 dB	0	0
24	Locked	QAM256	144	951000000 Hz	-1.2 dBmV	37.1 dB	0	0

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	2	5120 Ksym/sec	23300000 Hz	41.5 dBmV
2	Locked	TDMA and ATDMA	1	2560 Ksym/sec	18400000 Hz	42.0 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	29800000 Hz	44.0 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	36300000 Hz	45.5 dBmV

Sr. NETGEAR Moderator

Feb 18, 2016

Hello TCsteve

Have you had a tech out from the cable company to check the signal strength I am seeing timeouts it could be a bad cable splitter on the line some where.

DarrenM