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Forum Discussion
CM600 shows as offline @ 192.168.100.1
Modem activated on TWC . My services TWC site shows Mac address is correct and active. I can get to internet sites through both wired devices and wifi connected devices. I can access and interact with...
Level support was supposed to call me today but that didn't happen. Guess I had done all their hoop jumps and knew I knew more than half of the suggested fixes were bogus because the number of permutations possible had long been covered. Gotta be a firmware mismatch or faulty device neither of which I can control. About ready to return to Best Buy and get an Arris 6090
Rob772 wrote:
About ready to return to Best Buy and get an Arris 6090
I think you meant the Arris 6190 - I would avoid that modem. There are major issues with the Intel Puma 6 chipset used in this modem (also used in the Netgear CM700). I actually just replaced my SB6190 with a CM600 and latency/jitter issues are gone for me. Here are some links to read about this issue, the first one actually compares the CM600 to SB6190:
http://blog.mycre.ws/articles/cable-modems-arris-sb6190-vs-netgear-cm600/
http://www.multichannel.com/news/distribution/intel-arris-working-firmware-fix-sb6190-modem/409379
Yes I did mean the 6190 (Typo). I've read thru all of that prior to getting the CM600. That's why I decided to go with it. Then all these problems ,right out of the box, with the CM600 had me rethinking my choice.
Just finished a teamviewer session with level 2 support and the support specialist saw firsthand the inability to interact with the modem interface. I now have a new unit being shipped. I know that lower levels of support need to run you through basic "fixes" but as a retired former Level 3 support (for high speed, million dollar printing systems) I knew what was going to be the ultimate outcome.
Hope my next unit had better quality control in the test phase.