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Forum Discussion

Curunir's avatar
Curunir
Aspirant
Aug 08, 2019

CM600 Spectrum to Cox firmware issue

I have a cable modem that I used with spectrum. Spectrum pushed their firmware ver. 1.01.14. I am switching to Cox. They can't see it and I think it has to do with Spectrum's special firmware. I think...
Firmware
Troubleshooting
vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 12, 2019

Irrespective of the FW, Cox should be able to see the modem as long as modem is online.

 

Just make sure modem is online.

 

also, post the event logs and DOCSIS power table screenshots.