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Ackeight's avatar
Ackeight
Aspirant
May 23, 2020
Solved

Cm600 suddenlink

I’ve been having problems with my speeds and suddenlink recently. When installer left I was getting 600 down and 50 up. Now it’s 20 down and 2 up. Customer support chat says it’s because I have a 24 channel modem when I need 32 with my type of service. Here are some of the stats. What do you experts say? I just bought a cm700 to see if that will work. Haven’t arrived yet.
  • Some ISPs require more channels for higher speeds. Let us know if the CM700 works for you. 


    Ackeight wrote:
    I’ve been having problems with my speeds and suddenlink recently. When installer left I was getting 600 down and 50 up. Now it’s 20 down and 2 up. Customer support chat says it’s because I have a 24 channel modem when I need 32 with my type of service. Here are some of the stats. What do you experts say? I just bought a cm700 to see if that will work. Haven’t arrived yet.

     

3 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Some ISPs require more channels for higher speeds. Let us know if the CM700 works for you. 


    Ackeight wrote:
    I’ve been having problems with my speeds and suddenlink recently. When installer left I was getting 600 down and 50 up. Now it’s 20 down and 2 up. Customer support chat says it’s because I have a 24 channel modem when I need 32 with my type of service. Here are some of the stats. What do you experts say? I just bought a cm700 to see if that will work. Haven’t arrived yet.

     

    • Ackeight's avatar
      Ackeight
      Aspirant
      I got the cm700 up and running. Back up to 400 down and 50 up. Not quite the 1 gig I pay for but way better than the cm600 was. Let’s see if it holds.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        Well if your paying for 1Gb, you may want to hop into a CM1000 or CM1100 modem. Those are better suited for 1Gb services.