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Forum Discussion
CM600 won't negotiate 800down/100up
Thank you!
I am experiencing the exact same issues as the OP. Xfinity, an 800 Mbps upgrade activation, and just seeing 400/24 Mbps. Ordered a CM1100.
After Xfinity installed the boot file...
Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
demonick wrote:
Thank you!
I am experiencing the exact same issues as the OP. Xfinity, an 800 Mbps upgrade activation, and just seeing 400/24 Mbps. Ordered a CM1100.
After Xfinity installed the boot file, d11_m_cm600_superfast_c01.cm, I can't log in to the modem with either my changed creds or the defaults. Could do a factory reset, but going to leave well enough alone until the CM1100 arrives.
I can't post the status and events, because after Xfinity installed its boot file I can't log in to the modem. Neither my creds nor the defaults work. Not sure what a factory default reboot does to the boot file, so I've decided to leave it alone until the CM1100 arrives.
Would not bother the boot config.
Good Luck.
As I last stated above, my CM600, no longer would accept my personal creds, nor would it accept the default creds.
I reset it to factory defaults using the recessed button. It still will not accept either my personal or the default creds. How do I get access?
Did you factory reset the modem by removing the ISP coax cable from the back of the modem and press the reste button for 10 seconds then release then give say 1-2 minutes to see if you can access the modems web page using the default log in thats printed on the modems sticker?