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Forum Discussion

agad's avatar
agad
Aspirant
Jun 18, 2019

CM600 won't provision with Optimum

This is my second purchased used CM600 Modem as my first one was unable to connect either. I have attempted the self install tool and called optimum and the modem is unable to come online on their en...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Jun 20, 2019

Contact the ISP on the phone and have them provisiton it correctly if they support this model modem on there system. 

agad wrote:

This is my second purchased used CM600 Modem as my first one was unable to connect either. I have attempted the self install tool and called optimum and the modem is unable to come online on their end for provsioning. I have attempted factory reset, still did not work. The modem is stuck in this ranging where the lights are just constantly cycling and is unable to come online. I have an Arris SB6183 that works just fine, but there is an issue having the CM600 connected.