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Forum Discussion

Gael94's avatar
Gael94
Aspirant
Feb 12, 2020

CM600 Xfinity: Modem Access Denied

I purchased the CM600 to pair with our Xfinity service   The setup was easy and everything is working   I attempted to access the CM600 settings with the default "admin and password" credentials ...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Feb 12, 2020

Disconnect the modem from the coax line. Connect a wired PC to the back of the modem. Factory reset the modem by pressing the reset button in back for 15 seconds then release. Wait a few minutes. Using a web browser, log in to the modems web page at 192.168.100.1. Attempt to gain access with admin and password. Does this work? 

 

Gael94's avatar
Gael94
Aspirant
Feb 12, 2020

Thank you for the response

 

At one point do I reattach the coax?

 

Will the "reset" affect connection to Xfinity?

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Feb 12, 2020

    Can reattach if you gain access. 

     

    It only resets the modem and and connection to the service. The modem will get a new IP address possibly and thats it.