NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

TGG_Gema's avatar
TGG_Gema
Aspirant
Nov 02, 2018

CM700 - Microsoft OneDrive Interferense?

Hello Netgear Community,

 

I am slowly losing patience and losing my mind as I cannot seem to find the source of this problem. I have looked upon the web for hours upon end just to try and find something to help me fix my problem. I cannot seem to find anything. 

 

I have Microsoft OneDrive both Personal and Buisness versions on WIndows 10 Pro. My downloads from there are superb, its quick. However, upload speeds are terrible. I get maxed out at like ~184 kb/s. I followed pretty much all procedures that I have found from the web. Reset OneDrive, try the browser version, Reset my router(R6700), Reset the CM700 modem, I even reset my PC. After all that, the speeds are still limited to 184kb/s. On a speedtest, I am running around 200/35, so I would assume my upload speed to be a little better than that.

 

So here's the catch. I connected over to my buddies internet and ran the onedrive upload and it was super fast. He uses the same internet I do from the same company (Optimum). What would take 5 days on my modem connection in terms of estimating took hours on his internet. So I assume it could be my ISP provider that is limiting my upload speed. So then I went over to other file storage sites such as dropbox and google drive being directly connected to the modem and they worked perfectly fine. 

 

I brang the issues down to 2-3 possibiities and am hoping somone here can help me. I am also going to talk to my ISP soon to see what they think but here is what I think is happening.

  • My netgear modem despises OneDrive and refuses to allow higher uploads to them. 
  • My ISP (Optimum) despises OneDrive and is throttling my uploads to them.
  • My Modem has some sort of problem with OneDrive in general. 

If anyone has any tips or help they can spare me, I would greatly appreciate it. I have been in a bubble for the last week trying to figure this out and I am not really sure what to do. Thank you in advance.

 

 

2 Replies

  • vkdelta's avatar
    vkdelta
    NETGEAR Employee Retired

    Modem is just a L2 Bridged device. It does not have any clue on type of traffic. 

     

    as long you have good RF/CMTS connectivity, the problem is network or router related. If you try connecting with the PC directly to CM and problem goes away, then it is Router related. 

    • TGG_Gema's avatar
      TGG_Gema
      Aspirant

      Ah ok, thank you for the clarification. I guess its the ISP causing the problem because even when I connect to the CM, it still gives me slow speeds. Going to call them to see whats up.