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Cm700 and cm500 cox activation issues
I recently moved and now have cox internet. When trying to activate the router my computer doesn’t find an internet connection and cox is unable to help. They tell me it’s an issue with my modem (cm70...
Escalation fixed the issue. They finally sent a guy out but it still gave me the "Device not activated" message. Then he had to call the isp and get it activated. So, yeah. Tier 1 is useless. Just make them send you a tech to get your service activated. CM700 working just fine. Just need to upgrade my Router/AP because it's bottlenecking my speeds.
Thanks for your help.
Tier 1 is fairly useless. I'd also check all your coax connectors. If you're upload connection isn't good enough, they don't get a return signal.
So direct connect the modem to wherever the cox connection comes in. Make sure there's no splitters, amplifiers, attenuators, or kinked cables in the line.
Escalation fixed the issue. They finally sent a guy out but it still gave me the "Device not activated" message. Then he had to call the isp and get it activated. So, yeah. Tier 1 is useless. Just make them send you a tech to get your service activated. CM700 working just fine. Just need to upgrade my Router/AP because it's bottlenecking my speeds.
Thanks for your help.