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Forum Discussion
vdot
Sep 19, 2019Aspirant
CM700 dropping internet connection
Lately, the modem seems to drop internet connection at random. I noticed some errors in the event log of the modem coincident with a recent dropped connection. Sep 18 2019 12:06:59 Critical (3) Rece...
- Sep 19, 2019
did you reboot your modem? you have a lot of uncorrectables.
If you reboot, it resets it so you can go off the new settings.
here's an article that goes over signal strengths, snr, logs, etc. Its not to long but has good info and is easier than me typing it all up.
FURRYe38
Sep 19, 2019Guru - Experienced User
Have the ISP check the signal and line quality UP to the modem and check there logs as well.
Be sure your using good RG6 coax cabling, not RG59.