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Forum Discussion
CM700 end of life?
I have recently had connection issues with Xfinity and they keep asking about my router (CM700) and they tried telling me today it was at "end of life". Is this true? last time they came out they...
Apologies, I am using the Cm700 connected to an ASUS router, RT-AX1800S. A few months back I started having intermittent Internet dropouts, at the time Xfinity had noted a high signal to noise ratio, determined it was a bad node, replaced it, and everything was good for a while. A tree hit the lines recently, they repaired the lines, I was having Internet issues again, and now they’re telling me that it’s because of the DOCIS 3.0 protocol that my older modem is using.
And for what it’s worth, that was my fault where I said router, I meant to say modem, and they knew it was a modem. I’m still not entirely sure they know what they’re talking about, but the modem/router confusion. There was my fault.
And for what it’s worth, that was my fault where I said router, I meant to say modem, and they knew it was a modem. I’m still not entirely sure they know what they’re talking about, but the modem/router confusion. There was my fault.
Cable technologies and standards do change. But without an explanation fro your ISP it does sound like they are passing the buck.
Have they phased out DOCIS 3.0?
I would still put some effort into troubleshooting the issue.
We still don't know what your "connection issues" are.
Disclaimer: Just another user with time on their hands.
- I don’t know how to answer your question about what my connection issues are beyond saying I had intermittent dropping of connection and high signal to noise ratio. Is there something specific beyond those that you are looking for? I will do my best to get that for you. I did see high numbers of errors on the modem side prior to them replacing “the node” they claimed was malfunctioning but I haven’t checked in this most recent incident.
Also I’m not sure if they’re phasing out 3.0 but it sort of sounded like that what the phone rep was getting at, yet my modem is still listed on their website as compatible as well as netgears website.Please post a copy and paste of the modems connection status and event log page.
https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the brand and model of the host wifi router connected to the modem?- I will have to get you that in about 2 days, I travel for work and left earlier today. But based off some information another user found for me, Xfinity does list my device as compatible but not recommended. The router attached to the modem is an Asus RT-AX1800S, i am using some CAT6 cables, but they’re pretty old. Replacing them certainly wouldn’t hurt but they were fine for the last 4 years up until about a few months ago. If that means anything.
