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MustangHX's avatar
MustangHX
Aspirant
Aug 25, 2018

CM700 keeps rebooting

My CM700 has random rebooting issues, happens about every 2 hours. The power outlet is stable as I also use it to power my router. Firmware version is 1.02.02, using COX premium Any ideas?   ...
Firmware
Troubleshooting
MustangHX's avatar
MustangHX
Aspirant
Aug 26, 2018

Just attached event log

vkdelta's avatar
vkdelta
NETGEAR Employee Retired
Aug 27, 2018

Please attach the power/connection table from the GUI

  • MustangHX's avatar
    MustangHX
    Aspirant
    Sep 08, 2018

    Are these power/connection table you are refering to?

     

     

  • MustangHX's avatar
    MustangHX
    Aspirant
    Sep 08, 2018

    • vkdelta's avatar
      vkdelta
      NETGEAR Employee Retired
      Sep 09, 2018

      Most likely there is noise on one upstream channel causing T3 timeouts. Have you had this issue previously? or this a new install?

      • MustangHX's avatar
        MustangHX
        Aspirant
        Sep 09, 2018

        It's a new install. How do I solve this upstream issue? Which channel has more noise? Channel 1 or channel 4? Are these power figures (43.3 dbmv to 46.3 dbmv) within the operation range?