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Forum Discussion
CM700 Xfinity issue
Hello, I'm running into some similar issues as the following thread with some minor differences: https://community.netgear.com/t5/Cable-Modems-Routers/CM1000-Xfinity-issues/td-p/1445693 Probl...
what level of service Package do you have?
I have seen 250/300 and 400 Packages but not 500.
Are you sure device was provisioned with correct boot file?
Please post your CM MAC and what service do you think it shoud be provisioned for.
Also, pls provide connection and Event logs.
I have the Xfinity Extreme Pro Internet package (500 down / 10 up).
I talked to a "supervisor" with Comcast/Xfinity and they confirmed that the bootfile was specific for my Netgear modem and configured for the correct speeds. I also had them re-push the boot file down to the modem again and still the same issue.
attaching my connection details
second attachement
Your Event log shows you have tons of T3 timeouts.
also, most likely there is lot of noise on one of the US channels which is causing retries exhausted.
Your line definitely has noise on at least one US channel (if not more)
I do see the timeouts but didn't think much of it because they were so spaced out. There was only one day were I was getting multiple of those T3 timeouts.
I already processed a return. I'll update this ticket once I get the new modem installed.
