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Forum Discussion
CM7000 dropping connection. ISP say's time to replace modem
I have a four year old CM7000 modem, firmware version is v1.02.04. About a month ago, my ISP had a major outage in my area. I saw trucks outside of my neighborhood working on something and I was dow...
Thank you for the reply.
I do not have any splitters, or anything else on this cable. The cable plugs directly into my modem. The cable is good quality cable. I've done the power cycle, multiple times.
Please find attached singles and logs.
Thank you for your assistance.
Daryl
Some of the channels are at the high power limit and a bit over.
You have correct and un-correctables that should be all zeros.
Check the outside or from wall cabling to ISP service box for any splitters.
You have lots of criticals that shouldn't be tehre. The ISP needs to help with this.
I've scheduled an appointment to have them come out and check the signals.
Would a factory reset help with this? The person on the phone tried to push out an update, but for some reason it failed.
Thanks
Yes try a reset...press the reset button for 10 seconds then release. Walk thru the setup with a wired PC and web browser.
Might power OFF for 1 minute then back ON. Then have the ISP try to push the update.
A quick update.
I just had my ISP onsite. The person found a bad Moca filter. I don't know if that is how to spell it or not. I was told that this can cause my signal lose and T3 errors.
I'll keep an eye on it, hopefully it has been resolved.
Thanks
Daryl