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Forum Discussion

rosede's avatar
rosede
Aspirant
Oct 25, 2022

CM7000 dropping connection. ISP say's time to replace modem

I have a four year old CM7000 modem, firmware version is v1.02.04. About a month ago, my ISP had a major outage in my area.  I saw trucks outside of my neighborhood working on something and I was dow...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 26, 2022

Yes try a reset...press the reset button for 10 seconds then release. Walk thru the setup with a wired PC and web browser. 

Might power OFF for 1 minute then back ON. Then have the ISP try to push the update. 

rosede's avatar
rosede
Aspirant
Oct 27, 2022

A quick update.

I just had my ISP onsite.  The person found a bad Moca filter.  I don't know if that is how to spell it or not.  I was told that this can cause my signal lose and T3 errors. 

 

I'll keep an eye on it, hopefully it has been resolved.

 

Thanks

 

Daryl

 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 27, 2022

    Yes those can be a cause. 

     

     

    • rosede's avatar
      rosede
      Aspirant
      Oct 27, 2022

      I'm still getting a small amount of signal loss.  Nothing in the logs.  Please see the latest PDF that I attached and let me know if there is any concern.

       

      Thank you

      Daryl

       

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 27, 2022

        Ya some of the channels are too high on power. 

        Still seeing some Correct and uncorrectables though they are better.