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Forum Discussion

rosede's avatar
rosede
Aspirant
Oct 25, 2022

CM7000 dropping connection. ISP say's time to replace modem

I have a four year old CM7000 modem, firmware version is v1.02.04. About a month ago, my ISP had a major outage in my area.  I saw trucks outside of my neighborhood working on something and I was dow...
rosede's avatar
rosede
Aspirant
Nov 03, 2022

FURRYe38 

 

I would like to following up on this issue.  I had a technician out who provided a splitter with two attenuators, each with a different level of of power reduction.  I am currently on the un-attenuated port of the splitter. This port is a -5.5db out.  The attached file show's the current power levels and errors that I am still receiving.  All of the power levels are now within tolerance, so I don't know if I want to try one of the other attenuators or not.

 

Please advice. 

 

Thank you

 

Daryl

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Nov 14, 2022

    You still have some Correct and Un-correctables. I'd be checking COAX cabling and fittings. 

    If looks good here, you may want to try a different modem in place to see if the problems continue or not. If you get another NG modem, you'll be able to see same pages for results.

    rosede