NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CMD31T not working with TWC
On 1/26/2016 I came home and the internet was not working. Called TWC tech support and they tried to fix the problem and could not. They stated that the CMD31T modem was the problem. They also sta...
Hello Strobelite
I would check all your connections on the modem and if the modem is connected with a splitter I would try to remove that splitter and connect the modem directly to the wall see if it gets a connection. If not you may want to try another outlet in the house if you have active cable threw the whole house to see if it may just be that outlet having issues. If you see that the power light stays red/amber or the modem does not power on at all then it should be fine. You may want to contact TWC again and have them send a tech to check the lines and signal if those troubleshooting steps do not work.
DarrenM